FAQ’s
Amanzi Day Spa - Frequently Asked Questions (FAQ)
Appointments & Cancellations
1. What is your cancellation policy?
We require at least 24 hours' notice for cancellations or rescheduling. Late cancellations (less than 24 hours' notice) may incur a 50% cancellation fee.
2. How do I cancel or reschedule my appointment?
The fastest way is to call us at (08) 9544 3866 during business hours. If calling after hours, leave a voicemail, and we will log the request based on the time of your call.
3. What happens if I don’t show up for my appointment?
No-shows will be charged 100% of the treatment cost. If a client accumulates more than one no-show without prior notice, full prepayment will be required for future bookings.
4. Do you make exceptions to the cancellation policy?
We allow one exception per client for unforeseen circumstances. This will be documented in your client profile. Further cancellations will follow our standard policy.
Late Arrivals
5. What if I’m running late to my appointment?
If you arrive late, your treatment may be shortened to avoid delays for other clients, but the full appointment fee will still apply.
Deposits & Payments
6. Do you require a deposit when booking?
Yes, we require a 25% deposit or card details to secure your appointment. This will only be charged in accordance with our cancellation and no-show policies.
7. Is my credit card information secure?
Absolutely! Your card details are securely stored and will not be shared with third parties.
Refunds & Product Returns
8. Do you offer refunds for services?
No, we do not offer refunds for services already rendered.
9. Can I return a product I purchased?
For hygiene and safety reasons, we do not accept returns on retail products. However, we offer samples so you can make an informed purchase.
Gift Cards
10. Do you offer refunds on gift cards?
No, all gift card sales are final. They cannot be refunded or exchanged for cash.
Property & Privacy
11. What if I lose something at the spa?
We take care to provide a secure environment, but we are not responsible for lost or damaged personal items. Please report any lost items immediately.
12. How do you protect my personal information?
Your privacy is important to us. We securely store your information and do not share it with third parties unless required by law.
Please read below for more information regarding our policies
Cancellation Policy:
We understand that life can sometimes interfere with your scheduled appointment. If you need to cancel or reschedule, we kindly ask for at least 24 hours' notice. This allows us to accommodate other clients who may be waiting for an appointment.
Late cancellations (less than 24 hours' notice) may incur a 50% cancellation fee, which will be charged to the credit card on file or must be paid prior to booking your next appointment.
Thank you for your understanding and cooperation.
No Show Policy:
We value your time, as well as ours. A no-show occurs when a client misses a scheduled appointment without cancelling or rescheduling in advance.
In the event of a no-show, the following will apply:
100% fee (treatment cost) will be charged to the credit card on file or must be paid prior to booking your next appointment.
If a client accumulates more than two no-shows, we reserve the right to require prepayment for all future appointments.
We understand that emergencies may arise and appreciate your cooperation in notifying us as soon as possible if you're unable to attend.
Late Arrival Policy:
We understand that unexpected delays can happen. However, out of respect for our staff and other clients, your appointment will start and end as scheduled. If you arrive late, the full appointment duration may not be possible, but the full treatment fee will still apply.
Thank you for your understanding and cooperation.
Lost or Damaged Property Policy:
At Amanzi Day Spa and Beauty Clinic, we strive to maintain a safe and secure environment for our clients. However, we cannot be held responsible for any lost or damaged property during your visit.
Responsibility: While we take precautions to ensure the safety of your belongings, we cannot accept responsibility for lost or damaged items.
Reporting: Please report any lost or damaged property immediately to our staff, who will document the incident.
Compensation: We are not liable for replacing or repairing any lost or damaged property. We recommend that clients keep valuables secure and avoid bringing valuable items into the spa.
Insurance: Please check with your personal insurance provider to confirm if your policy covers lost or damaged property while visiting our premises.
We appreciate your understanding and cooperation.
Deposit & Card Information Holding Policy:
To secure your appointment, we require a 25% deposit or your credit card information at the time of booking. Your information will be securely stored and will only be charged in accordance with our cancellation and no-show policies. Your privacy is important to us, and we ensure that your information will not be shared with third parties.
Refund Policy:
We aim for your complete satisfaction with our services. Refunds are available within 24 hours of purchase for unused services only. No refunds will be issued for services that have already been rendered.
Please contact us directly if you require assistance with refunds.
Privacy Policy:
At Amanzi Day Spa and Beauty Clinic, we respect your privacy. Any personal information collected during your visit is stored securely and used solely for the purpose of providing and improving our services. We do not share your information with third parties without your consent, except as required by law. By using our services, you agree to our privacy policy.